Refund and Returns Policy

Refund and Returns Policy for BOM IPTV

Effective Date: 1/30/2025
At BOM IPTV, we are committed to delivering quality services to our valued customers. We understand that there may be instances where a refund is required. This Refund and Returns Policy outlines the terms and conditions governing refund requests, the process for initiating a refund, and exclusions. By using BOM IPTV, you agree to this policy.

1. Refund Eligibility

Refunds may be granted under the following conditions:

  • Technical Issues: If you experience persistent technical problems with our services, and our support team is unable to resolve the issue within a reasonable time.
  • Overpayment: If you have made an accidental overpayment when subscribing to our services.
  • Duplicate Transactions: If you have been charged twice for the same subscription.

To be eligible, refund requests must comply with the conditions outlined in Section 2.

2. Conditions for Refunds

Refund requests will only be considered if:

  • The issue has been brought to our attention within 7 days of the transaction or the incident in question.
  • You have contacted our support team and provided them with all relevant details and evidence (e.g., proof of payment, error screenshots).

Refunds cannot be processed for:

  • Subscription periods already used or partially used.
  • Issues caused by customer negligence, such as incorrect device configuration or incompatible equipment.
  • Situations where the content or service interruptions are due to factors beyond BOM IPTV’s control (e.g., internet outages or third-party software issues).

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact Support: Email our support team at [email protected] or use the contact form on our website.
  2. Provide Details:
    • Your name, email, and subscription details.
    • A clear explanation of the issue and why you believe a refund is warranted.
    • Supporting evidence, if applicable.
  3. Wait for Review:
    • Our team will review your case within 5 business days and may reach out for additional information if needed.

Once the review is complete, you will receive a notification regarding the status of your refund request.

4. Refund Timelines

If your refund request is approved:

  • Refunds will be processed within 10 business days after approval.
  • The refund will be credited back to the original payment method used during the transaction.

Please note that the exact timing may vary depending on your bank or payment provider.

5. Non-Refundable Services

The following are non-refundable under any circumstances:

  • Trial subscriptions or promo plans.
  • One-time services or add-ons that have been fully delivered.
  • Services purchased with a no-refund promotional agreement.

6. Changes to this Policy

We may update this Refund and Returns Policy from time to time to reflect improvements in our processes or changes in business operations. Any changes will be posted on this page, and the updated policy will be effective immediately.

7. Contact Us

If you have any questions regarding this Refund and Returns Policy or wish to discuss your request, please contact us at:

Email: [email protected]
Phone: [+212 641374275]

At BOM IPTV, we value your experience and aim to ensure customer satisfaction. Thank you for choosing our services!

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